Hearing Aids
By
Cara Everett
Medically Reviewed by
Brian Murray
Updated on August 15, 2023
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Public awareness of the importance of hearing health is growing, but the most common treatment for hearing loss — hearing aids — has been out of reach for many people due to the high cost of hearing aids. Jabra Enhance is one OTC hearing aid manufacturer that sells affordable devices online and offers remote audiology support to customers, depending on the package you choose. In this way, the company provides quality hearing aids at a lower cost compared with many prescription manufacturers.
Our reviews team found Jabra Enhance to be a standout among the devices sold online and one of the best hearing aids on the market. Read on to learn about the features, costs, warranty, and customer service offered by Jabra Enhance to see if they’re a good fit for you.
Why You Can Trust Our Expert Review
Underlying Research
- 2,500 hours researched
- 13 experts consulted
- 30 brands considered
- 96 models considered
- 600-plus users surveyed
Our experts have spent more than 2,500 hours conducting thorough research on hearing aids. Throughout this process, we did the following:
- Deeply researched the hearing device category
- Consulted with audiologists and hearing device experts
- Mystery shopped 30 brands
- Surveyed more than 600 hearing aid users
- Read and reviewed current studies published in this space
- Read thousands of verified customer reviews from trusted third parties such as theBetter Business Bureau (BBB) and Trustpilot
Learn more about our methodology.
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Why We Chose to Review Jabra Enhance
Our reviews team chose to review Jabra Enhance hearing aids for three main reasons:
- Impressive Battery Life Respondents to our survey of 600 hearing aid users chose rechargeable batteries as the second-most desired hearing aid feature, behind digital noise reduction. Two of the three Jabra Enhance hearing aids are rechargeable, and the rechargeable models have some of the longest battery life in the industry (30 hours on a single charge).
- Long Free Trial Period For OTC hearing aids, a long and free trial period is essential to determining whether the hearing aids are right for you. Jabra Enhance has the longest free trial period of any OTC hearing aid we’ve seen (100 days vs. an average of 45 days).
- Extensive Warranty Similar to a long trial period, an extensive warranty can help give you peace of mind that you have support and options if you have an issue with your hearing aids. Jabra Enhance has the longest warranty of any OTC hearing aid we’ve seen when you choose the premium package (three years vs. an average of one year). More than 68 percent of survey respondents needed to have their hearing aids repaired at least once during the warranty period, which further reinforces the value of an extensive warranty.
Pros and Cons of Jabra Enhance Select Hearing Aids
Pros
- Longest trial period and warranty of any online hearing aid, depending on the package
- Rechargeable battery life of 30 hours per charge, with a case that holds up to three charges
- One of the few online hearing aids with Bluetooth streaming capability
- Competitive pricing for the range of features offered
- Free, unlimited telehealth support from the Jabra Enhance audiology team for three years after purchase, depending on the package
- Convenient online process
- Easy-to-navigate app for volume changes and listening profile adjustments
- Five color choices offered with each model
Cons
- Only one style (receiver-in-canal)
- Not suitable for people with severe, profound, or one-sided hearing loss
- Users need to be comfortable with technology to make adjustments and get support through the app
- No in-person customer support offered for adjustments, fitting, or troubleshooting
Comparison of Jabra Enhance Select Hearing Aid Models
Model
Price per Pair*
Hearing Aid Style
Type of Hearing Loss
Battery Type
Battery Life
Bluetooth
How to Make Adjustments
$1,495–$1,695
Receiver-in-canal
Mild to moderate
Rechargeable
Up to 30 hours
Yes
App or buttons on hearing aid
$1,795–$1,995
Receiver-in-canal
Mild to moderate
Rechargeable
Up to 30 hours
Yes (includes hands-free calling)
App or buttons on hearing aid
Starts at $1,699 per pair (Costco; Prescription-only)
Receiver-in-canal
Mild to profound
Rechargeable or disposable
Up to 30 hours (rechargeable)
Yes
App or buttons on hearing aid
*Price depends on the package you purchase. Hearing aids in the basic package are $200 less than the premium package.
Jabra Enhance Hearing Aid Reviews
- $1,195 (basic package) and $1,395 (premium package) per pair
- Receiver-in-canal
- Disposable zinc-air batteries
- Less advanced sound technology than Enhance Select 100 and 200
The Enhance Select 50 is the brand’s entry-level device, a slim receiver-in-canal model that sits behind the ear. The receiver rests in the ear canal, connecting to the unit behind your ear with a tiny wire encased in tubing (see image below).
The Enhance Select 50 is the only Jabra Enhance model with disposable batteries, which last 3 to 10 days, depending on the amount of Bluetooth streaming used. You’ll receive a year’s supply of batteries along with your hearing aid purchase.
Jabra Enhance includes Bluetooth streaming technology with all of its models, a feature that’s standard with prescription brands but not available in every online hearing aid brand. Enhance Select hearing aids can be connected via Bluetooth to all Apple devices and Androids with OS version 9.0 or later.
Enhance Select 50 Technology
The Enhance Select 50 doesn’t have the same level of technology as the 100 or 200 models, but it does include the following features to improve hearing ability:
- Directional microphones help you focus on conversations in front of you and reduce background noise; the scope of the focus can be remotely adjusted by the Jabra Enhance audiology team in the fitting software.
- Noise reduction cuts down on noise around you that can interfere with conversations.
- Feedback cancellation reduces whistling that can occur with sound amplification.
Due to the Enhance Select’s lower price point and more basic sound processing technology, this model is best for people who spend much of their time in quiet settings with little or no background noise.
- $1,495 (basic package) and $1,695 (premium package) per pair
- Receiver-in-canal
- Rechargeable battery
For $300 more per pair, the Enhance Select 100 includes the same technology and features as the Enhance Select 50 with the added convenience of rechargeable batteries.
As noted above, when our reviews team conducted a survey of 600 hearing aid users, rechargeable batteries were the second-most important feature to customers, behind noise reduction. Hearing aid batteries are tiny, and our team found it challenging to switch out the disposable batteries in the Enhance Select 50. People with dexterity or eyesight problems may prefer the ease of rechargeable batteries.
Jabra Enhance is a leader among online manufacturers in this area as well, with batteries in the Enhance Select 100 and 200 lasting up to 30 hours on a single three-hour charge (with 50 percent Bluetooth streaming). That’s the longest charge we’ve found among any online brand and even longer than some prescription hearing aids. In our review of the best OTC hearing aids, the average battery life was about 20 hours. We also like the quick-charge option, which gives you eight hours of power from a 30-minute charge.
Added Features of Enhance Select 100
In addition to the features included with the Enhance Select 50, the 100 model adds the following:
- Improved noise reduction for better speech understanding
- Music mode to help you hear live music with better sound quality
- Enhanced direct audio streaming for fuller sound when streaming music and other audio to your hearing aids
People who want the ease of rechargeable batteries and are happy with the midrange sound quality offered by Jabra Enhance may like the price and features of the Enhance Select 100.
- $1,795 (basic package) and $1,995 (premium package) per pair
- Receiver-in-canal
- Rechargeable battery
The Enhance Select 200 comes with the brand’s most advanced hearing technology and may be a good choice for users who are frequently in more challenging listening environments, such as situations with background noise.
Like the Select 100, the rechargeable batteries in the Select 200 are advertised to last up to 30 hours on one three-hour charge. The quick charge option in this model is a one-hour charge that gives up to 15 hours of power.
Jabra Enhance includes its most advanced sound-processing technology in the Select 200 model. Its feedback cancellation — called DFS Ultra III — provides better clarity when listening to music. An extended frequency bandwidth allows for a more full and balanced sound quality, more than what is offered by some prescription brands.
This model is also the only Enhance Select device that automatically adjusts the sound based on your listening environment. For example, if you’re in a quiet restaurant that suddenly becomes busy, the Enhance Select 200 will automatically reduce background noise. The Enhance Select 200 could be a great choice for people who can afford to spend more for better sound processing.
Keep in mind that there are prescription hearing aids with even more complex software and the capacity for greater fine-tuning by a hearing specialist in person for the same or lower cost as the Select 100 or 200. If you’re considering either model, it’s worth checking out a few prescription hearing aid brands at a hearing clinic to see how they compare before you make a final decision, or review the prescription picks in our best hearing aids review.
- Starts at $1,699 per pair
- Receiver-in-canal (RIC)
- Rechargeable or disposable battery
The Enhance Pro 10 is a prescription-only RIC model available to Costco members. Unlike other Enhance models, the Pro 10 addresses mild to profound hearing loss. The style is available with a rechargeable or disposable battery option and comes in four colors (sparkling silver, champagne, bronze, and deep black).
Enhance Pro aims to help you hear speech in loud environments, offers improved all-direction sound localization and clarity, and delivers the most natural perception of your personal voice. Plus, it’s the only Jabra Enhance model that offers telecoil technology, which picks up sound from a loop to send directly to your hearing aid device.
Additionally, Enhance Pro is Bluetooth compatible and operates in conjunction with a different smartphone app, the Jabra Enhance Pro app, available on both iOS and Android devices. Here, you can customize preset sound settings, manage tinnitus (if applicable), and contact the remote Jabra Audiology team. Manual buttons on the device also allow you to make adjustments.
Jabra Enhance Select Packages
Jabra Enhance released new basic and premium package options. Basic packages come with:
- Your choice of Jabra Enhance Select OTC hearing aids
- One-year warranty with loss and damage protection
Premium packages come with:
- Your choice of Jabra Enhance Select OTC hearing aids
- Three-year warranty with loss and damage protection
- Three-year access to professional hearing care with the Jabra Enhance Audiology Team
Generally, hearing aids in the premium package cost $200 more per pair than those in the basic package. When choosing the premium package, Jabra Enhance Audiology Team support includes an audiology team member that programs your hearing aids based on your audiogram or hearing test results. Next, they conduct an orientation session to explain how to use your devices, pair them with your phone, and use the app. Then, you will learn how to clean, charge, and maintain your hearing aids, as well as how to adjust the device settings — this level of support is not available when you select the basic package.
History of Jabra Enhance
Jabra Enhance was born out of a partnership between direct-to-consumer hearing aid manufacturer Lively and sound tech company Jabra in November 2022, with a mission to “empower people with hearing loss to connect to their world through effortless technology and delightful care.”
How Much Do Jabra Enhance Hearing Aids Cost?
Jabra Enhance Select hearing aids range from $1,195 to $1,995 per pair. This is in the midrange of prices you’ll find for OTC hearing aids, according to our research. Brands that cost less, such as Audien at $249 per pair, have more basic sound processing and don’t offer the same functionality as Jabra Enhance.
The more expensive OTC brands like Audicus, which cost up to $2,998 per pair, set themselves apart by offering multiple styles and more options for in-person support. Still, Jabra Enhance is a strong competitor in the OTC hearing aid market, with the longest rechargeable battery life of any brand, an impressive three-year warranty, and the longest trial period among OTC hearing aids.
If you’re concerned about paying the full cost upfront, Jabra Enhance offers third-party financing through its lending partner,Bread. On approval of a credit application, you can make payments with no interest for up to 18 months.
How to Buy Jabra Enhance Hearing Aids
If you have results (known as an audiogram) from a previous hearing exam, you can upload them to the Jabra Enhance website. If you have not had an exam, you can take the Jabra Enhance online hearing screening. The screening tests your hearing in each ear at 500 hertz (Hz), 1,000 Hz, 2,000 Hz, and 4,000 Hz. It takes several minutes to complete the steps for each ear. You’ll need to enter your name and an email address to receive your results.
When you purchase the basic package, you can choose one of three preset programs that best addresses your hearing loss. But when you purchase the premium package, the company’s audiology team will use either the exam you uploaded to the website or the results from the online screening to program your new devices to match your hearing loss profile before sending them to you. Once you receive them, you’ll have a virtual one-on-one appointment with a member of the Jabra Enhance audiology team to set up your devices, fit them in your ears with the correct tips, and learn how to clean, charge, and use them.
A hearing specialist can’t do everything remotely that they can do in person, such as checking the physical fit of your hearing aids. Still, remote support may be the right choice for people who can’t get to a clinic due to distance, health concerns, or other issues that confine them to their home. Our reviews team spoke with Nicholas Reed, a doctor of audiology and assistant professor of audiology at Johns Hopkins University in Baltimore, who says that while telehealth can provide excellent care for people with hearing loss, people should start with an in-person hearing test if they have never had one.
Customer Service
Jabra Enhance can be reached by phone at 800-854-2772 from 8 a.m. to 8 p.m. ET Monday through Friday and 10 a.m. to 5 p.m. ETSaturday through Sunday.
You can also reach customer service via live chat by clicking the chat button on the company's website or by email at support@jabraenhance.com.
Jabra Enhance Select App and Accessories
The free Jabra Enhance Select app allows you to do the following:
- Change the volume.
- Adjust the listening settings.
- Contact the Jabra Enhance audiology team for remote support.
In testing, our reviews team found the app easy to navigate. Jabra Enhance customers tend to agree. The app has a rating of 4.0 out of 5 stars on the App Store and 4.6 out of 5 stars on Google Play. One participant in our focus group of hearing aid users who owns Jabra Enhance hearing aids has used the app to adjust his devices and to get remote help, and he’s been pleased with its ease of use as well.
Jabra Enhance Warranty and Trial Period
Jabra Enhance Select offers the best warranty and trial period of any hearing aid manufacturer that our reviews team researched. Let’s take a look at the details.
Enhance Select Trial Period
The 100-day trial period offered by Jabra Enhance is longer than any other brand on the market, which includes both OTC and prescription hearing aid companies. Most states require a minimum 30-day trial period for hearing aids, according to the Hearing Loss Association of America, but Jabra Enhance offers more than 3 times that, giving you plenty of time to make sure your new hearing aids are a good match for your hearing needs and lifestyle.
Enhance Select Warranty
Jabra Enhance offers one of the best warranties our reviews team found among OTC hearing aid companies. The premium package offers three years of coverage against manufacturer’s defects and three years of loss and damage coverage, so you won’t have to worry about paying for repairs or replacements within that time frame. There is a deductible of $195 per device to repair or replace hearing aids that are lost, damaged, or stolen.
The coverage on charging cases is slightly different, with three years of repair coverage and one year for replacement for lost or damaged cases, including a $175 deductible. Accessories such as TV streamers, remote controls, and mics come with a one-year repair warranty.
Alternatives to Jabra Enhance Hearing Aids
When shopping for hearing aids, you’ll find a wide range of options. Among other OTC brands, the less expensive options include Audien, Lexie, MDHearing, Go Hearing, and Lucid Hearing. These devices can all be purchased without a prescription — online or at stores that sell health technology — but the lower price tag includes fewer features in certain models.
Eargo is another OTC hearing aid in the same price range as Jabra Enhance. The selling point of this brand’s four models is that they are all rechargeable in-the-canal hearing aids, so they’re almost invisible when inserted. You’ll sacrifice directional microphones and Bluetooth streaming due to the small size, though, and the batteries last only half as long as Jabra Enhance, at 15 hours on a full charge.
If you’re looking for long rechargeable battery life, superior sound processing, and in-person support, consider prescription models such as the Signia Pure Charge & Go AX, Phonak Aduéo Lumity, or Widex Moment. All three of these hearing aids offer a 30-hour battery life like Jabra Enhance, and they are prescription devices that can be programmed for your audiogram results and adjusted in person by a hearing professional.
Keep in mind that if you have severe or profound hearing loss, you won’t find an OTC listening device that will address your needs, as OTC devices are only appropriate for perceived mild to moderately severe hearing loss. To treat your severe or profound hearing loss, you’ll need to see an audiologist for a full hearing test and ear exam so that you can get a prescription hearing aid that’s tailored to your specific needs.
It’s always a good idea to have an in-person hearing exam at a clinic before purchasing any type of hearing aid, even for mild hearing loss, so that an audiologist or hearing instrument specialist can examine your ears and make sure there are no underlying medical conditions causing your hearing loss. They can also get a more accurate picture of your hearing loss and obtain specific measurements of how well you hear at each sound frequency, with and without background noise.
One of the potential risks of self-diagnosing your hearing loss is that some cases don’t need to be treated with hearing aids but with surgical intervention or simple earwax removal instead.
Jabra Enhance Customer Reviews
Jabra Enhance currently has a customer rating of 3.63 from theBBB for its products, based on 19 reviews. Seven complaints have been closed in the past year, three of which were filed during the transition period from Lively to Jabra Enhance. The business has responded to and resolved 100 percent of its complaints.
Most negative customer reviews focus on problems getting a refund for returned devices and issues with customer support returning calls in a timely manner, while positive reviews consistently praise the company’s excellent customer support service.
“It has been a pleasure to deal with Lively! Not only do they provide an excellent hearing aid product but also superior customer service. I will be a loyal customer for life.”
— LINDA W., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)
“Beware, they are not compatible with android version 12. I am unable to use my hearing aids since my cell phone upgraded to version 12. I am also unable to contact their support group as they fail to call back. If you have an iPhone, you will find the hearing aids are fine. They need to address the issue with android users.”
— BRUCE L., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)
“I've suffered with tinnitus and high frequency hearing loss for many years. Could never really afford hearing aids. Well after some embarrassing hearing situations I decided I had to finally purchase, so I did a lot of research on getting the best I could afford. Lively came out on top of the list. I can not [be] happier with my choice. I can hear things so much clearer now it blows me away.The whole process is easy and straightforward.The customer service is unbelievable! Always there for you. On top of hearing better I have noticed my tinnitus is slightly better. Added bonus! They just flat out work well! The sound clarity is so natural, too. I rarely leave reviews, I had to with this amazing product!”
—ROBERT S., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)
The Bottom Line
Jabra Enhance Select hearing aids could be a smart choice for people looking for help with mild to moderate hearing loss if they feel comfortable adjusting their hearing aids with a smartphone app and are willing to forego in-person customer support.
The cost of Jabra Enhance hearing aids is competitive compared with other online manufacturers. The only other online brand that offers hearing aids equipped with Bluetooth-streaming technology is Audicus, but the battery life, warranty, and trial period don’t compare with what you’ll get from Jabra Enhance.
People who are looking for less expensive hearing aids to treat mild to moderately severe hearing loss may want to explore brands like Eargo, MDHearing, Lexie, or Audien.
Keep in mind that if you’ve been diagnosed with severe, profound, or one-sided hearing loss, you’ll need a prescription hearing aid. Some of the top prescription hearing aid manufacturers include Phonak, Signia, Oticon, Starkey, Widex, and ReSound. Read our review of the best hearing aids of 2024for more details on these brands.
Frequently Asked Questions
Are Jabra Enhance and Lively the same hearing aids?
Lively was founded in 2018 as a direct-to-consumer hearing aid manufacturer. At the end of 2022, Lively partnered with sound tech company Jabra to launch the Jabra Enhance Select line of OTC hearing aids.
Jabra Enhance Select hearing aids come with the same technology, features, and customer support as the former Lively hearing aids.
How much are Jabra Enhance hearing aids?
Jabra Enhance Select hearing aids range in price, from $1,195 to $1,995 per pair, depending on battery type and technology level.
Who makes Jabra Enhance hearing aids?
Jabra Enhance hearing aids are manufactured by the GN Group, the company that makes ReSound and Beltone prescription hearing aids.
What are the types of Jabra Enhance hearing aids?
Jabra Enhance Select offers three levels of receiver-in-canal hearing aids, all of which can treat mild to moderately severe hearing loss. The three models offer choices of battery type, level of technology, and features. See above for more details on each style of Jabra hearing aids.
Is Jabra Enhance a good hearing aid?
Jabra Enhance Select hearing aids can be a great choice for people with mild to moderately severe hearing loss who are comfortable receiving remote customer support and want a receiver-in-canal hearing aid.
Compared with other online hearing aid manufacturers, Enhance Select hearing aids provide a high level of technology, warranty coverage, and customer support in a competitive price range.
How long do Jabra Enhance hearing aids last?
Jabra Enhance hearing aids last about five years on average. After that, you’ll need to look into replacing your hearing aids.
Where can you buy Jabra Enhance hearing aids?
Jabra Enhance Select hearing aids can be purchased from the company’s website. Jabra Enhance Pro hearing aids are sold at Costco and require an in-person hearing exam and prescription. Jabra Enhance Plus hearing aids are sold through Best Buy, both online and in stores.
Editorial Sources and Fact-Checking
Everyday Health follows strict sourcing guidelines to ensure the accuracy of its content, outlined in our editorial policy. We use only trustworthy sources, including peer-reviewed studies, board-certified medical experts, patients with lived experience, and information from top institutions.
Resources
- FDA Takes Action to Deliver Lower-Cost, Innovative Hearing Aids to Millions More Americans. The White House. December 7, 2016.
- Over-the-Counter (OTC) Hearing Aids — What to Know. National Council on Aging. February 1, 2023.
- Hearing Aids and Personal Sound Amplification Products: What to Know. U.S. Food and Drug Administration. January 12, 2023.
- Regulatory Requirements for Hearing Aid Devices and Personal Sound Amplification Products. U.S. Food and Drug Administration. August 17, 2022.
- Consumer Protection Laws. Hearing Loss Association of America.May 2013.
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